Shipping & Tracking

Shipping Methods

Total Delivery Time

Processing Time
= From the time we received your order to the time we start to package your order. Five working days (except two weekend holidays) to get your order looked at, your payment confirmed, to make sure the shipping address is correct and to collect the items you purchased.
Packaging Time
= Your order will be sent to the shipping company on the day of packing or no later than the next day.
Shipping Time
= The time it takes for the shipping company to drive or fly your package to you.

EMS: 7 to 10 shipping days.(From now to Christmas Day will take antother 3 days for busy mail.)


Tracking Methods

After your order is dispatched, we will offer you EMS or DHL tracking no. & website
There are two methods to get above information from us,
1. Visit our website and re-login to check the update status.
2. Check your e-mail, for we will send update status to your e-mail address.
Note: (If you can't check it immediately with the tracking no. , please wait with patience. Some time is required by Express Company do uploading).

Unsuccessful or Wrong Delivery
For those customers who do not receive your parcel within the above total delivery time, please check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website. The Postal service contact information are provided below for your reference.

Enquiry for shipping by e-mail
Please name your title with your "Order No." so as we can give you a quick response, many thanks.